Privacy Policy

1. Scope of This Privacy Policy

This policy describes the information we may collect when you visit our website, submit a form, request an inspection or estimate, call or email us, communicate by text message, or otherwise interact with C&D.

This policy does not replace the terms contained in a signed construction agreement, financing agreement, manufacturer warranty, insurance policy, or other agreement involving an independently operated third party.

2. Information We Collect

The information we collect depends on how you interact with us. It may include:

• Your name, email address, telephone number, and mailing address.
• The address and location of the property requiring service.
• Information about the requested roofing, exterior, masonry, remodeling, or related service.
• Preferred appointment dates, contact methods, and scheduling details.
• Messages, photographs, documents, or project information you submit.
• Information about storm damage or an insurance-related project.
• Communications exchanged with our employees or representatives.
• Reviews, survey responses, testimonials, or other feedback you voluntarily provide.

If you become a customer, we may collect additional information necessary to prepare proposals, manage the project, process payments, register warranties, obtain permits, coordinate materials, and satisfy legal or contractual requirements.

3. Information Collected Automatically

When you use the website, certain technical information may be collected automatically by our website platform, analytics tools, advertising services, security providers, or similar technologies. This information may include:

• Internet Protocol address and approximate geographic location.
• Browser type, operating system, device type, and screen size.
• Pages viewed, links selected, and time spent on the website.
• The website or advertisement that referred you to our website.
• Date, time, and general activity associated with a website visit.
• Cookie identifiers and similar device or browser identifiers.

This information helps us operate the website, measure performance, understand how visitors find and use it, maintain security, and improve our marketing and services.

4. How We Use Information

We may use collected information to:

• Respond to questions and requests for information.
• Schedule inspections, estimates, consultations, or service appointments.
• Evaluate properties and prepare estimates or project proposals.
• Perform, manage, and communicate about contracted services.
• Process payments and maintain business records.
• Coordinate permits, materials, manufacturers, subcontractors, and project requirements.
• Provide customer service and respond to warranty or service requests.
• Send service-related notices and appointment reminders.
• Request feedback or reviews following an interaction or completed project.
• Improve our website, advertising, customer experience, and business operations.
• Detect fraud, abuse, security threats, or unlawful activity.
• Comply with applicable legal, tax, licensing, insurance, and recordkeeping obligations.
• Establish, exercise, or defend legal and contractual rights.

5. Telephone, Email, and Text Communications

When you provide your contact information, we may contact you to respond to your request, discuss a potential project, confirm an appointment, provide project updates, or deliver other service-related communications.

Telephone Calls

Calls may be monitored or recorded when permitted by applicable law for training, quality, documentation, and customer-service purposes. If a call is recorded, any legally required notice or consent should be provided at the time of the call.

Text Messages

If you expressly agree to receive text messages, C&D may send messages concerning your inquiry, inspection, estimate, appointment, project, or requested services. Message frequency varies. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing services. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

Mobile information and text-message consent will not be sold or shared with unrelated third parties for their own marketing purposes. Information may be provided to technology vendors that help us deliver messages and manage customer communications.

Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message, when available. We may still send non-promotional communications involving an active request, appointment, contract, payment, warranty, or legal notice.

6. Cookies, Analytics, and Advertising Technologies

Our website and its service providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be used to:

• Keep the website functioning properly.
• Maintain security and prevent fraudulent activity.
• Remember website or browser preferences.
• Measure traffic, engagement, and website performance.
• Understand the effectiveness of search, social, and advertising campaigns.
• Display or measure advertising on other websites and platforms.

You can adjust cookie settings through your browser. Blocking certain cookies may affect website functionality. Browser controls generally apply only to that browser and device.

Some browsers offer “Do Not Track” or similar preference signals. Because there is not one universally accepted technical standard, our website may not respond to every such signal.

7. How We May Share Information

We may disclose information when reasonably necessary for the purposes described in this policy, including to:

• Service providers: Website hosting, analytics, communications, scheduling, customer-management, payment, advertising, security, data-storage, and technology providers.
• Project participants: Employees, subcontractors, suppliers, manufacturers, inspectors, engineers, permit offices, consultants, or other parties involved in evaluating or completing an authorized project.
• Financing providers: Independently operated financing companies when you request financing information or choose to apply for financing.
• Insurance-related participants: Insurers, adjusters, consultants, or other authorized participants when you ask us to assist with a storm-damage project.
• Professional advisers: Attorneys, accountants, insurance professionals, and other advisers supporting legitimate business operations.
• Government and legal authorities: When required by law, subpoena, court order, regulatory requirement, or a valid legal process.
• Business successors: A buyer, successor, or affiliated entity involved in a merger, acquisition, reorganization, financing, or sale of some or all of the business.

We may also disclose information when reasonably necessary to protect the safety, property, contractual rights, or legal interests of C&D, our customers, website users, or others.

8. Sale and Marketing Use of Personal Information

C&D does not sell personal information directly to data brokers or unrelated third parties in exchange for money.

Certain analytics and advertising technologies may transmit online identifiers or website activity to advertising platforms. Depending on the law that applies, some of these activities may be classified as “sharing,” targeted advertising, or a “sale” even when no money is exchanged directly for a customer list.

You may limit some of this activity using available cookie controls, browser privacy settings, advertising-platform controls, or by contacting us using the information below.

9. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, administer projects and warranties, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and protect legitimate business interests.

Retention periods vary according to the type of information, the nature of the relationship, applicable warranty or contract periods, and legal requirements. Information that is no longer reasonably required may be deleted, de-identified, or securely archived.

10. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, email system, or data-storage method can be guaranteed to be completely secure. You should use caution when transmitting information online and avoid sending highly sensitive information through unsecured channels.

11. Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have the right to request that we:

• Confirm whether we maintain personal information about you.
• Provide access to certain personal information.
• Correct inaccurate information.
• Delete certain information, subject to applicable exceptions.
• Limit certain uses or disclosures of information.
• Provide information in a portable format when legally required.
• Stop sending promotional email or text communications.

These rights are not absolute. We may retain or continue using information when permitted or required for contracts, warranties, payments, taxes, recordkeeping, security, fraud prevention, legal claims, or other lawful purposes.

To submit a privacy request, contact us using the information at the bottom of this policy. We may need to verify your identity and the details of your request before responding. We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Third-Party Websites and Services

Our website may contain links, embeds, forms, maps, videos, reviews, financing resources, social-media features, or other services operated by third parties. Those third parties may collect information directly from you and process it under their own privacy policies.

C&D does not control the privacy, security, or data practices of independently operated third-party websites and services. Review the applicable third party’s policies before submitting information.

13. Children’s Privacy

This website is intended for property owners, property managers, businesses, and other adults seeking construction-related services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, contact us so that we can review and, when appropriate, delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, technology, services, vendors, or legal obligations change. The updated policy will be posted on this page with a revised effective date.

Your continued use of the website after an update is subject to the revised policy.

15. Contact C&D General Contractors

To ask a question about this Privacy Policy, update your contact preferences, or submit a privacy-related request, contact C&D General Contractors using the information below.

Use of this website is also subject to our Terms & Conditions.